FAQ


What are the shipping times for your products?

We take 2-3 days to process your order and then 7 to 21 working days to deliver it to you. For some countries like India, Australia, New Zealand, Russia, the Baltic States, Israel, Poland or Brazil it may take more time. We are currently working to reduce our delivery times.


Do you ship around the world?

Yes, absolutely. We deliver all over the world.


Where do we ship your product?

Our offices are located in Bordeaux, France. Our warehouses are located in China.


Do you provide product tracking information?

Yes, wait 7 to 9 days after your order, we will send you an email with your tracking information. If you are having problems send us an email at info@cosyberry.com


There are some items missing from my order, what happens?

Our products are shipped separately according to your order. If it contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will arrive shortly.


I got a damaged article. What can I do?

We are sorry to hear that. Simply send us a photo of the damaged article in question to the email address: info@ cosyberry.com And we will send you a similar replacement item as soon as possible.


Where are you located?

Our offices are located in Bordeaux, In France.

 

I put the wrong address in my order. Can I change it? 

Yes, you have up to 1 day after purchasing your order to change your address. For this send us an email to info@cosyberry.com with the numbers of your order. After this time we will not be able to change the address and no refund will be made.

 

I still haven't received my order. What's taking so long?

We beg you to apologise for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can plot your order and see where it is at any time. If you feel you need help tracing your articles or if you would like to find out more about this process, please contact us by email at the following address: info@cosyberry.com


Do you have a refund policy?

We do our best to solve any problems that our customers might encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in case the appeal is made within 30 days of the date of the order and the product (s) concerned are not sold. For more information, please read our feedback policy: Return Policy

x